Frequently Asked Questions

You can order spare parts and accessories through our webstore: https://store.elcare.com/se/

You can order service with daytime pick-up at your home address directly through our website https://serviceorderhub.com/elcare/en-no.
You can deliver your TV for pick-up at the store you bought it.

You need to contact the store in question directly if you need a replacement loan while your product is being serviced. Elcare Nordic has no products available to let.

Elcare Nordic does not repair appliances such as fridges, freezers, washing machines, stoves, stovetops etc.

Elcare Nordic does not offer product support through phone or e-mail. If you have any questions regarding products, you should contact the store/manufacturer.

You can always check the status of your case on our website: https://elcare.com/case. Write in your activity number 310***** (ACT.NR.) and your security code (SEC.NR.) or your control code. Alternatively, you can always use the link provided to you in your confirmation e-mail when you ordered the service.

As a workshop, we follow the manufacturer’s guidelines regarding warranty and complaints. We must have the product in the workshop before we can make any comment on whether something is covered by warranty/complaint.

In the event of visible damage to the outer packaging, make a note on the carrier’s receipt document that there is visible damage. Both shipper and consignee are to sign.
In case of internal damage, (hidden damage), save all the packaging including inner packaging material. Report to Elcare Nordic within 48 hours and wait for a response.
Elcare Nordic does not accept returns of damaged goods without prior notice.
In the case of missing goods, Elcare Nordic must be contacted without delay, within 5 working days.